Jan Cicero has across-the-board experience managing almost every IT function that is currently part of University IT. She ran what became Administrative Systems when Stanford initially implemented Oracle Financials; project managed the initial Voice-Over-IP (VoIP) rollout; managed everything from field operations desktop support teams to teams that deliver communications and networking services. Most recently, Jan was Executive Director of Client Support in UIT | IT Services. In fact, in her 18 years at Stanford, Jan has had leadership responsibility for every core function of UIT, except for the IT Security Office.
Jan is currently acting as Interim Associate Vice President for IT Services and a member of the University IT Office of the CIO executive leadership team.
Jan’s entire career at Stanford has been dedicated to understanding and meeting the needs of Stanford’s academic, research, healthcare, and administrative technology communities. She has always advocated for and partnered with clients to help them gain, use, and integrate technology to advance Stanford’s mission. She is committed to exceptional client service and continuous improvement and partnered with colleagues at MIT to implement the first IT customer satisfaction survey in IT Services.
Jan is equally committed to staff and organizational development. She helped create the leadership and behavioral competency models that catalyzed the development of IT Services’ talent programs; sponsored the first mentoring programs in IT Services, which evolved into the current UIT Mentoring Program; and helped establish Stanford’s participation in the IT Leadership Program (ITLP).
Jan conceived and implemented many of the campus partnership entities still in place today. She consulted with faculty leaders at Stanford’s Clark Center (Bio-X) to identify their technology requirements. The Clark Center was Stanford first foray into interdisciplinary programming including biology, engineering, and medical disciplines. She worked with campus technology leaders to establish an advisory and collaboration approach to strategic technology direction. Jan served on the Stanford negotiation team to establish the hospital contract and designed the client executive and partnership approach.
Before joining Stanford in 1999, Jan spent 20 years at Pacific Gas and Electric (PG&E) Company, one of the nation’s largest utility companies, leading progressively larger IT client service organizations, finally becoming Director of Operations for computing and telecommunications, managing an organization of 500, supporting all of Northern California.
Jan received her undergraduate degree in Business Administration and has furthered her education around information technology at the University of Phoenix.